Return Policy

Shayna's Kitchen Return Policy

We take great pride in what we make and we want you to be completely satisfied with your purchase. If you need to return an unopened product, here is how it works.

1. Tell us within 14 days

Let us know that you would like to make a return within 14 days of delivery by emailing support@shaynaskitchen.com with your order number. To be eligible, the product must be unopened and in its original packaging.

2. Ship it within 5 working days

Once we have confirmed your return, send the product back within 5 working days and email us proof of shipping (the carrier's receipt or tracking number). Customers are responsible for the cost of return shipping; we recommend a trackable method so the return reaches us safely. Return address:

Shayna's Kitchen
6359 Chalet Drive
Commerce, CA 90040

3. Inspection and refund

When your return arrives we check that it is unopened and in its original packaging, then refund the original payment method. Refunds can take 5 to 7 business days to appear after we receive the product.

Damaged products

If a product arrives damaged, email support@shaynaskitchen.com within 7 days of delivery with your order number, a description of the damage and a photo, and we will send a replacement.

Subscriptions

On a matcha subscription the same terms apply to each delivery on its own, so an unopened delivery can be returned like any other order.

Please note

We cannot accept returns or offer refunds for opened products. If you have any questions about a return, write to support@shaynaskitchen.com or visit our Help Centre.