Shayna's Kitchen Return Policy
At Shayna's Kitchen, we take great pride in offering you premium Matcha products. We want you to be completely satisfied with your purchase. In the event that you need to return an unopened Matcha product, please review our return policy below:
- 30-Day Return Window:
- We accept returns for unopened Matcha products within 30 days from the date of purchase. To be eligible for a return, your product must be unopened and in its original packaging.
- Return Shipping Responsibility:
- Customers are responsible for the cost of return shipping. This includes purchasing a return label from the shipping carrier of your choice. We recommend using a trackable shipping method to ensure your return reaches us safely.
- Returning the Product:
- To initiate a return, please follow these steps:
- Ensure the product is unopened and in its original packaging.
- Contact our customer support team at [email: email@example.com] to inform us of your intent to return the product.
- Package the product securely to prevent any damage during transit.
- Attach the purchased return label to the package.
- Drop off the package at the nearest shipping carrier's location.
- Inspection and Refund:
- Once we receive your returned product, our team will inspect it to ensure it meets the return criteria (unopened and in original packaging). If the product passes inspection, we will issue a refund to the original payment method used for the purchase.
- Damaged Products:
- In the rare event that you receive a damaged Matcha product, please email us at [email: firstname.lastname@example.org] within 7 days of receiving the damaged product. Include your order number, a description of the damage, and any relevant photos. We will promptly send you a replacement product.
- We do not accept returns or offer refunds for opened Matcha products.
- Refunds may take 5-7 business days to process after we receive the returned product.
If you have any questions or need assistance with your return, please contact our customer support team at [email: email@example.com]. We are here to help you and ensure your satisfaction.
Thank you for choosing Shayna's Kitchen for your wellness needs. We appreciate your support!