Your subscription has a 2 delivery cycle minimum. Your first delivery ships today and your second at the frequency you choose, from every 2 to every 8 weeks. After your second shipment has been charged you can cancel at any time, with no fee and no phone call.

Both deliveries are charged at the subscriber price, which is 20% off the one time price. Nothing changes between the first and the second. If you choose 2 packs per delivery, every delivery, including the first two, comes with 2 packs.

Throughout, your delivery date, frequency, address and payment method are yours to change whenever you like. From your second delivery onward you can also skip, pause or cancel.

Your first delivery arrives in a reusable tin. Every delivery after that comes as a lightweight refill pack that you tip into the tin you already have. Less packaging, a lower carbon footprint on every shipment, and a tin that stays in use for as long as you subscribe.

Your subscription lives in its own account, separate from your shop login. You will find it at your subscription account, where you can move your delivery date, change your frequency, update your address and your payment method, and from your second delivery onward skip, pause or cancel.

One thing worth knowing. Changing your address in your shop account does not change where your subscription ships. Please change it in your subscription account as well, so your matcha reaches the right door.

If your matcha arrives damaged, or it is simply not what you expected, write to assistant@shaynaskitchen.com and we will make it right. The 2 delivery cycle minimum is never a reason for us to leave you with matcha you cannot drink.

Unopened items can be returned within 30 days. On a subscription that window applies to each delivery on its own, so an unopened second delivery can be returned on the same terms as any other order.