1. What sets Shayna's Kitchen's matcha and wellness products apart from others on the market?

At Shayna’s Kitchen, we take immense pride in our commitment to sourcing the highest quality, sustainably grown matcha and wellness products. Our matcha is not ground until an order is placed, ensuring the utmost freshness. We rigorously vet our suppliers, placing a strong emphasis on ethical and eco-friendly practices, guaranteeing the highest quality offerings. Our unwavering dedication to sustainability, coupled with our pursuit of luxury, distinguishes us from our competitors.

  1. Are your products organic and sustainably sourced?

Absolutely. All our matcha and wellness products are thoughtfully sourced from certified organic and sustainable producers. Our primary goal is to support environmentally responsible practices while delivering the finest products to our discerning customers.

  1. What makes your matcha different from regular green tea?

Matcha is an exquisite, finely ground green tea renowned for its concentrated flavor and unique texture. Distinguished by its shade-grown, handpicked, and ground-to-powder process, matcha stands apart from traditional green tea, offering exceptional taste and a plethora of health benefits.

  1. How do I prepare matcha at home?

Comprehensive preparation instructions are included with each of our products. All you need is our matcha powder, hot (but not boiling) water, and a whisk. Simply whisk the matcha into the water until it reaches a smooth, frothy, and bubbly consistency. Our product labels also feature recommended measurements for your convenience.

  1. Are your packaging materials eco-friendly?

Certainly. We are deeply committed to reducing our environmental footprint, and this commitment is reflected in our packaging materials. Our packaging is either recyclable, biodegradable, or crafted from sustainable materials, ensuring that we play our part in preserving our planet.

  1. Do you offer international shipping?

Yes, we provide international shipping to ensure that customers worldwide can savor our luxury matcha and wellness products. Please note that shipping fees and delivery times may vary depending on your location.

  1. Can I purchase your products in retail stores?

Presently, our products are exclusively available through our online store. We are actively exploring partnerships with select retailers, and we will keep our valued customers updated should we expand into physical retail locations.

  1. What is your return policy?

Your satisfaction is our top priority. If for any reason you are not entirely pleased with your order, please refer to our Return and Refund Policy for comprehensive information on how to initiate a return or request a refund.

  1. Do you offer wholesale or bulk purchasing options for businesses?

Absolutely. We extend wholesale and bulk purchasing opportunities to businesses and other partners interested in our products. For more information and to discuss your specific requirements, please reach out to us at assistant@shaynaskitchen.com.

  1. How can I get in touch with your customer support team?

If you have any questions, concerns, or require assistance, our friendly customer support team is here to help. Feel free to contact us through our Contact Us page, and we will be delighted to assist you.