Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
Your matcha subscription has a 2 delivery cycle minimum and you will be charged accordingly for products delivered at the frequency you've chosen. One delivery today (the date of purchase), and a second at the frequency you choose, from every 2 to every 6 weeks. After your second shipment has been charged you can cancel at any time, with no fee and no phone call.
Both deliveries are charged at the subscriber discount taken off the one time price. If you choose 2 packs per delivery, every delivery including the first two comes with 2 packs. Your first delivery arrives in a reusable tin; every delivery after that is a lightweight refill pack.
Throughout, you can change your delivery date, your address and your payment method whenever you like. From your second delivery onward you can also skip, pause or cancel.
If your matcha arrives damaged, or is not what you expected, write to support@shaynaskitchen.com. The 2 delivery cycle minimum is never a reason for us to leave you with matcha you cannot drink.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it from your portal or by emailing support@shaynaskitchen.com
Your order confirmation emails have links to your order. You can find links to login to see past orders, make changes and manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, a partial deposit or the full amount at checkout. If no payment or a partial payment is collect, we will store your payment method, then fulfill and charge the full or remaining payment at a future date before delivery of your pre-ordered product.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.